DevOps Engineer · Rehovot, Israel
Cloud Infrastructure & Automation
Building reliable systems, automating the tedious, and bridging the gap between engineering and operations — with over a decade of experience spanning support, team leadership, and cloud infrastructure.
Background
I'm a DevOps engineer with roots in technical support — a combination that shapes how I approach infrastructure: with both engineering rigour and an awareness of the real-world impact every system has on the people who depend on it.
After years of moving up through support tiers and eventually leading a cross-functional North American support team at Logz.io, I transitioned into DevOps — bringing with me a habit of simplifying complex processes, reducing manual toil, and making systems easier to operate.
Outside of work, I hold a B.A. in Communications from Sapir Academic College — which, more than anything, taught me that how you communicate a technical problem is just as important as how you solve it.
Work History
Managed cloud infrastructure on AWS and Azure, provisioning and monitoring Elasticsearch and OpenSearch clusters — including emergency scaling during production incidents. Automated the OpenSearch upgrade process, turning a 100-step manual procedure into a one-click AWX playbook that improved upgrade speed by 400% while eliminating human error. Developed internal tooling to streamline routine operational tasks across the team.
Led a team of six support engineers, providing mentorship and targeted skill development aligned with individual career goals. Optimised backlog management through strategic prioritisation. Contributed to leadership discussions and postmortem analyses, delivering recommendations that shaped product direction. Drove recruitment processes and initiatives to improve retention and team engagement.
Handled complex escalations and collaborated with engineering on bug fixes and feature requests. Led documentation and UI improvement meetings to enhance customer-facing resources. Designed an integrated communication tool linking Intercom, Zendesk, and Slack to streamline support collaboration.
Configured log shipping, parsing, visualisation, and alerting environments. Resolved technical issues across agents, in-code appenders, and network restrictions while delivering in-depth product guidance to customers.
Analysed complex edge cases and served as the escalation point for tier 1 engineers. Led candidate interviews and training sessions. Revamped internal documentation and established a continuous improvement process. Also managed the Abuse Desk, streamlining resolution times from weeks down to 24 hours.
Established and led the shift lead role from scratch — mentoring new team members, optimising ticket assignments, and ensuring seamless case handovers across shifts.
Provided technical support for cloud-based Web Application Firewalls (WAF), assisting customers with deployment, configuration, and security optimisation.
IT support and software implementation, including OS installations and hands-on end-user training.
Tier 1 & Tier 2 support for enterprise networking — resolving complex connectivity issues and optimising system performance for ISP clients.
Capabilities